At StairRunners.net, customer satisfaction is our priority.
1. Returns
- Returns are accepted within 14 days of delivery.
- Items must be unused, in original packaging, and accompanied by proof of purchase.
2. Refunds
- Refunds are processed within 7-10 business days after receiving the returned item.
- Shipping costs are non-refundable unless the return is due to our error.
3. Exchanges
- Exchanges are subject to stock availability.
4. Non-Returnable Items
- Customized stair runners or special orders.
5. How to Initiate a Return
- Email us at info@stairrunners.net with your order number and reason for return.
- Ship the item to: The Mill, The Shipyard Rope Walk, Littlehampton, West Sussex, BN17 5DG, United Kingdom.
For questions, contact us at +44 07901 875547 or info@stairrunners.net.
